Shipping Information

Worldwide Shipping

At EasyStep, we ship worldwide. We work with our logistics partners to get every order to you safely and on time, wherever you are.

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United States & Canada

Two shipping options are available at checkout.

Standard Shipping is free on every order, with no minimum spend.

Priority Shipping upgrades your order to priority handling and a faster service for $2.99. You can select it at checkout.

Estimated delivery times begin once your order has been dispatched. Processing time is separate — see below.

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Rest of the World

We ship internationally with an estimated delivery of 10–25 business days, depending on destination.

Times vary with local courier availability, customs clearance, and remote or extended delivery areas. The options available for your location are shown at checkout.

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Order Processing

Please allow 1–3 business days for your order to be processed and prepared before dispatch.

During holidays, promotions, and periods of high order volume, processing may take slightly longer.

Processing time and delivery time are separate. The estimates above apply from the moment your order leaves us.

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Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Tracking can take a few days to begin updating after a package is handed to the carrier — this is normal and does not mean anything is wrong. Depending on the destination and service, updates may not appear at every stage of the journey.

If you don't see the email, please check your spam and junk folders.

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Delivery Estimates

All delivery times shown are estimates, not guaranteed dates. We do everything we can to keep to them, but delays occasionally occur for reasons outside our control, including:

• Customs inspections or clearance
• Weather conditions
• Carrier delays and high shipping volumes
• Public holidays
• Incorrect or incomplete address details
• Remote delivery locations

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Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or VAT charged by your country's authorities. Where applicable, these are the responsibility of the recipient.

EasyStep does not control customs procedures or the charges local authorities apply, and customs processing may extend the estimated delivery time. If you have questions about possible import fees, we recommend checking with your local customs authority.

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Shipping Address

Please make sure your shipping address is entered accurately and completely. We cannot guarantee delivery if the address provided is incorrect, incomplete, or out of date.

If you spot a mistake, email info@eazystepco.com with your order number and the correct details as soon as possible. We'll do our best to help, though once an order has been processed or shipped we may not be able to change the destination.

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Lost, Delayed or Damaged Packages

If your package is significantly delayed, appears lost, or arrives damaged, contact us at info@eazystepco.com.

Please include:

• Your full name and order number
• The email address used to place the order
• A description of the issue
• Photographs of any damage to the item or packaging

Our team will review your request and get back to you.

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Need Help?

Email info@eazystepco.com — we're here for any question about your order, delivery, or shipping.

Easy shopping. Easy shipping. EasyStep.